Head of Marketing & Customer Relation Department - Business Center

  • JOB DECRIPTION:
  1. Building and implementing plans
  •  Setting up, implementing, and monitoring the execution of the business and expense plan of Department per year/in each period.
  •  Proposing, implementing solutions to enhance operational efficiency and risk control for the Department.
  1. Managing and executing operations of the Department
  •  Implementing the credit product delivery to customers: seeking and introducing IVB’s products to customers; Receiving loan / credit granting requests from customers; Appraising credit granting/ disbursement proposals according to regulations; Monitoring and supervising the capital utilization status after loan disbursement.
  •  Organizing marketing and advising customers related transactions:  capital mobilization products, account management, payment services, card services, ATM, POS, remittance payments, digital banking services, foreign exchange activities.... and other customer  services.
  •  Promoting and managing business activities for IVB customer segments:
  • Implementing programs to boost sales of IVB’s products and services.
  • Implementing sales promotion programs for the sales team.
  • Developing and managing cooperative relationships with partners.
  •  Managing business activities for customer segments:
  • Managing, monitoring the implementation of business plans for customer segments at the unit.
  • Implementing customer management, evaluation, and classification.
  •  Ensuring the quality and efficiency of business activities, compliance with relevant regulations and processes:
  • Credit granting:
  •  Controlling the credit application documents, disbursement documents of the Marketing and Customer Relation officers according to regulations.
  •  Timely detecting and preventing  risks and  fraud in credit profiles of customers.
  •  Coordinating with relevant units in handling problematic debt recovery/overdue loan of customers at the unit.
  • Other products and services: marketing, customer management, customer service according to regulations.
  •  Building, protecting the reputation, and developing the brand image of IVB with customers, partners, and relevant agencies.
  1. Human resources management
  •  Participating in selecting and training employees, building and developing a successor human resources team.
  •  Assigning targets, guiding, and evaluating working performance for employees.
  •  Proposing personnel arrangement suitable with their capabilities.
  •  Organizing, managing, coordinating to implement tasks on general administration and human resources for all employees of the Unit.
  1. Others
  •  Periodically/ad-hoc reporting as required.
  •  Performing other tasks as assigned by the management/Branch manager.
  • JOB REQUIREMENTS:

1. Knowledge, professional experience

  •  Graduated from University or above in Economics, Finance, Banking, Business Administration, or related fields.
  •  Legal knowledge related to banking operations, compliance control and anti-money laundering according to the Bank’s regulations.
  •  Knowledge of the bank’s products and services.
  •  Knowledge of finance analysis, credit/assets appraisal.
  •  Good knowledge in macroeconomics, finance, and banking.
  •  Minimum of 03 years’ experience in credit institutions with at least 01 year in equivalent management positions.

2. Skills

  •  Leadership skills
  •  Problem solving and decision-making skills
  •  Negotiation skills
  •  Sales, market and customers developing skills

3. Other requirements:

  •  English: TOEIC 600 and above or equivalent.
  •  Matching with regulatory criteria for prevention of money laundering, terrorist financing, and financing of proliferation financing of weapons of mass destruction.

Contact Information:

Interested candidates, please send your CVs (Click hereto:

Ms. Thanh - Recruitment Team

Human Resources Management & Development Department

97A Nguyen Van Troi, Phu Nhuan Ward, HCMC

Tel: (84-028) 3942 1042 - Ext. 5599

Email: tuyendung@indovinabank.com.vn