Dear Valued Customers,

To enhance security when using Indovina Bank Ltd. (IVB)'s online banking services, IVB recommends that you observe the following security measures:

• Maintain Strong Passwords: Change your password regularly, use a strong password and avoid reusing the same password for other services.
• Protect Authentication Credentials: Never disclose or share your username, password, OTP, authentication credentials or any other confidential information with anyone, under any circumstances.
• Secure Transaction Devices: Use secure devices and keep operating systems and software up to date. Do not install applications from untrusted sources or access suspicious links on devices used to log in to online banking services and perform transactions.
• Verify Transaction Details: Carefully check the beneficiary's information, account number, receiving bank, transaction amount and payment details before proceeding with a transaction. Regularly review your transaction history and bank notifications to promptly identify any unusual activities.

If you detect any unusual activity relating to your account, authentication credentials or online banking transactions, please contact your managing IVB Branch or Hotline IVB 1900 588 879 immediately for timely assistance.

IVB remains committed to enhancing the quality and security of its online banking services. Your cooperation in following these security recommendations plays an important role in protecting your accounts and transactions.

Sincerely,

INDOVINA BANK LTD. (IVB)