Job description

1. Perform professional tasks

• Participate in the development, implementation, monitoring of operation, and propose amendments/supplements to policies, systems and operational tools for Call Center service as assigned.

• Receive customer inquiries through multiple channels; provide consultation, information and guidance to support appropriate product and service selection.

• Receive customer inquiries and issues while using Bank products and services; check and resolve cases within authorized scope or forward to relevant departments, track processing progress/result and ensure timely feedback to customer.

• Identify typical issues during call handling and recommend solutions within responsibility scope, in order to implement timely corrective measures to minimize risks for the Bank.

• Regularly update banking products and services regulations to ensure customers receive the most accurate information.

• Implement marketing and customer care programs; introduce products and services and promote Bank’s reputation and image through communication with customers.

• Implement customer care programs, introduce products and services via calls.

• Prepare reports related to operations of department.

2. Other tasks

• Collect customer feedback and satisfaction levels, propose solutions to improve service quality and effectiveness.

• Perform other tasks as assigned by Leaders of Department/ Board of Division Directors/ Competent authority levels

Job requirements: 

1. Professional knowledge & experience

• Bachelor’s degree upwards (College/University) in Finance, Banking, Economics, or related fields.

• Basic knowledge of baking operations, banking services, and customer services.

• Priority experience in customer service/ working experience in credit institutions.

2. Skills

• Basic problem-solving and decision-making skills.

• Effective communication skills.

• Teamwork skills and work management skills.

3. Other requirements

• Clear, standard, and pleasant voice.

• English proficiency: TOEIC 500 upwards or equivalent.

• Conversational Chinese proficiency preferred.

Contact Information:

Interested candidates, please send your Employee’s information with attached photo (Click here) to:

Ms. Quý - Recruitment Team

HR Management and Development Department.

97A Nguyen Van Troi, Ward 11, Phu Nhuan District, HCMC.

Tel: (84-028) 3942 1042 - Ext. 5572                    

Email: tuyendung@indovinabank.com.vn

Website: http://www.indovinabank.com.vn

P/S:  Only qualified candidates shall be contacted for interview. Candidates’ CVs will not be returned!