According to Decision No.798/QĐ-BTTTT of the Ministry of Information and Communications, from September 15th, 2018 to November 14th, 2018, telecom operators will convert all 11-digit subscribers to a 10-digit format. This conversion will affect all customers who have registered banking services at IVB with an 11-digit phone number.

Therefore, in order to ensure that your bank transactions are not interrupted as well as to comply with regulations on changing customer information under the agreement signed between IVB and customers, IVB would like to support customers in updating your new 10-digit phone numbers related to banking services at IVB through as follows:

1. Directly update at any nearby IVB transaction offices. Timeline is until November 13th, 2018.

2. Text IVB OK and send to 8149 by your registered number to confirm. Timeline is until October 31st 2018

Customers may choose either of the above ways. Besides, pleased be noted that not to confirm and provide information through other channels to avoid fraud.

For more consultation and support, please contact Hotline: 1900588879 or nearby IVB transaction offices.

We look forward to your kind cooperation!

Best regards,