Customer:

Vietnamese individual.

Foreigners ( resident, non-resident).

Specification:

Customers are entitled to receive remittance payment at any Indovina Bank Ltd. (VB) business units, payment is effected within some minutes after the senders have done the transaction.

Customers are not elegible to open account with IVB.

The amount of remittance is unlimit.

Remittance fund is tax-free.

No declaration of fund original.

Document & procedure:

Senders could come at every Western Union (W.U) transaction office of their country to send money by filling name, surname address and ID card’s number in the form “Send Monney”, then apply cash (money transer and fee) to W.U staff for them to effect the transaction. When the transaction is finished, the senders will be informed remittance code by the W.U staff.

The sender then informs to receiver the code.

The receiver then will come to the nearest branche and transaction of IVB.

Filling the form “TO REVEIVE MONEY”, including: receiver name, sender name, address, number of money, remittance code.. and handle to IVB teller.

IVB teller inputs the data of the transaction into the system and check.

Customer is received money and sign in the receipt.

Utility:

Customers could receive money in Vietnam Dong or US Dollars.

Receivers are not entitled to encounter any fee in receiving money.

Call centern of Western Union is always available (24 hours/ day) to support customer at any claim or queries for the transaction.